PRIVACY POLICY

Last updated: 05.09.2026

ShoKel Emerge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase products from us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Depending on how you use our website and services, we may collect:

• Your name

• Email address and other contact information

• Billing and delivery address

• Order and transaction information

• Information relating to payments. Payments may be processed by third-party payment providers, and we do not necessarily receive or store your full payment-card details.

• Communications you send to us, including enquiries, complaints or requests

• Website usage and technical information, such as device, browser and cookie information, where applicable

• Marketing preferences, where applicable

How We Use Your Information

We may use your personal information to:

• Process, fulfil and manage your orders

• Arrange delivery and provide customer support

• Communicate with you about your purchases, enquiries or complaints

• Process refunds or resolve order-related issues

• Operate, maintain and improve our website and services

• Prevent fraud and protect the security of our website

• Comply with our legal and regulatory obligations

• Send marketing communications where you have consented or where otherwise permitted by law

Lawful Basis for Processing

We only process your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Processing necessary to fulfil a contract with you, such as processing and delivering your order

• Compliance with a legal obligation

• Our legitimate interests in operating and improving our business, where those interests do not override your rights

• Your consent, where consent is required, such as for certain marketing activities

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

• Payment processors

• Delivery and shipping providers

• Website hosting and e-commerce service providers

• Analytics and technology providers

• Professional advisers or authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and regulatory requirements.

Your Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

To exercise your rights, contact: helpbureau@shokelemerge.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). However, we would appreciate the opportunity to address your concerns first.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and improve the user experience.

Where required, you will be given choices regarding non-essential cookies. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Marketing Communications

Where you have opted in to receive marketing communications, you can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

ShoKel Emerge
Email: helpbureau@shokelemerge.com