Returns & Refund Policy

Last updated: 05.09.2026

At ShoKel Emerge, we take pride in the quality of our products and your satisfaction is important to us.

RETURNS & REFUNDS

Due to the personal and hygienic nature of our skincare products, we are generally unable to accept returns or issue refunds for opened or used products. However, this does not affect your statutory rights.

You may be entitled to a refund, replacement or other appropriate remedy where required under applicable consumer law, including where:

• You received an incorrect item

• Your item arrived damaged or defective

• Your order was incomplete

• The product was not as described

Reporting an Issue

If there is an issue with your order, please contact us at helpbureau@shokelemerge.com within 7 days of receiving it, where possible. This does not affect your statutory rights.

To help us assess and process your request, please provide:

• Your order number

• Clear photographs of the issue

• A brief description of the issue

Non-Refundable Items

Subject to your statutory rights, we are generally unable to accept returns or issue refunds for:

• Opened or used skincare products where the hygiene exemption applies

• Gift cards or digital products, where applicable and permitted by law

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but refunds typically reach the original payment method within 5–10 working days.

Original delivery charges may be refundable where required by applicable consumer law. Any additional delivery charges for an upgraded delivery service may not be refundable.