Returns & Refund Policy

Last updated: 06.02.2026

At ShoKel Emerge, we take pride in the quality of our products and your satisfaction is important to us.

RETURNS & REFUNDS

Due to the personal and hygienic nature of skincare products, we are unable to accept returns or issue refunds on opened or used items.

You may be eligible for a refund or replacement if:

· You received an incorrect item

· Your item arrived damaged or defective

· Your order was incomplete

Reporting an Issue

You must notify us within 7 days of receiving your order by contacting: 📧 helpbureau@shokelemerge.com

Please include:

· Your order number

· Clear photographs of the issue

· A brief description of the issue

Non-Refundable Items

· Opened or used products

· Sale or promotional items

· Digital products or gift cards (if applicable)

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 working days.

Shipping costs are non-refundable, unless the issue was due to our error.